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  • Screen Shot 2019-03-14 at 3.47.38 PM.png

    Paper Prices: What the Heck is Going On?

    You’ve surely seen the bad news: Dietzgen announced an increase effective April 1 that ranges from 6 percent for bond to 25 percent for Tyvek. Neenah Paper announced an approximate 3 percent increase effective March 25. International Paper bumped pri Read more

    Mar 14, 2019

    3:48 PM

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    Contact Failures Cost Printers Customers

    This is the third and final installment in my little series on The Top 3 Ways Printers Lose Customers. So far, we’ve talked about Quality Failures and Service Failures. Now it’s time to discuss the biggest culprit of them all. Read more

    Mar 14, 2019

    3:37 PM

  • Shopping cart with stopwatch

    Buy Time To Minimize The Likelihood Of Service Failures

    In my last article for the APDSP Newsletter, I started a series on The Top 3 Way Printers Lose Customers: Quality Failures, Service Failures and Contact Failures. That article dealt specifically with Quality Failures. This month, Service Failures are Read more

    Feb 28, 2019

    7:59 PM

  • I need to think. Picture of handsome young man holding hand on chin and thinking while standing against cloud chalk drawing on blackboard

    What Business Do You Want to Be In? A Response to the AEC Debate

    Below is a response from Woodie Rush, a veteran of the reprographics industry, to the article in the February 1 edition of APDSP Today about how much, or how little, reprographics business follows construction trends. Read more

    Feb 14, 2019

    8:14 PM

  • Vortex 4200

    Dare to be Unique: A Commentary from Ralph Richter

    I've been in this business for 40 years, and have seen a lot of trends come and go. One thing that bothers me these days is that too many of our fellow reprographics companies compete on the basis of “do what my competitors do” so that they do not lo Read more

    Jan 29, 2019

    2:10 PM

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  • IMG_0372.JPG

    Q&A: Rich Gigl – National / AZON Thrives Post-Media

    National / AZON is a familiar name to people in the reprographics industry, but the company is a long way from its roots as a media supplier. In this Q&A, National / AZON Senior Vice President Rich Gigl explains that the company has truly hit its str Read more

    Jan 17, 2019

    3:40 PM

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    The Top 3 Ways To Lose Customers (Part 1)

    Much of what I’ve written over the years has been about gaining new customers, or maximizing the value of the customers you already have. Today, I thought I’d start writing about losing customers — or at least about how printers seem to lose them far Read more

    Jan 17, 2019

    6:33 PM

  • IMG_3757 (002).jpg

    8 Most Popular Repro Stories of 2018

    We published a lot of articles in the past year, and the APDSP site was visited over 41,000 times in 2018. Here are the eight most popular articles published last year, based on Google Analytics: Read more

    Jan 3, 2019

    8:30 PM

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    Salesperson or Account Manager? Either Way, Training, Management and Motivation Are The Keys To Success

    It’s an unfortunate fact that many printers have been disappointed in the performance of their salespeople in recent years, especially in terms of developing new business. There are plenty of “farmers” it seems, but a disappointing lack of real “hun Read more

    Dec 20, 2018

    8:42 PM

  • Not eligible concept.

    MBE, VBE, DBE: Repro Shops are Succeeding by Seeking Designations

    Elmer Rhodes was shocked when some of his clients told him they couldn’t use his reprographic firm, CrossRhodes Print & Technologies, because he didn’t have the proper certifications, such as Minority Business Enterprise or Disadvantaged Business Ent Read more

    Dec 19, 2018

    2:12 PM

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    Non Compete Agreements: Another Level Of Protection Against Your Salespeople

    Last month I wrote about broadening the bandwidth of your relationships with your customers, as a means to protect yourself against the situation where a salesperson leaves you to go to work for a competitor. This month’s topic is non-compete agreeme Read more

    Dec 6, 2018

    2:27 PM

  • Hands opening facebook login page on laptop

    Facebook for Reprographics Shops: Seven Tips for Max Success

    You probably have a Facebook page for your reprographics shop, and you may even keep it regularly updated with fresh posts and special offers. But are you taking full advantage of it? Here are seven tips from three Facebook experts. Read more

    Dec 6, 2018

    11:19 AM

  • Cushing Loyola Photo Family Business Award.jpg

    James Daley

    Cushing Named Illinois Family Business of the Year

    APDSP member firm Cushing, in Chicago, has been named an Illinois Family Business of the Year. The awards recognize companies with an exceptional commitment to family enterprise, in Chicagoland and the surrounding suburbs. Read more

    Nov 14, 2018

    9:47 AM

  • Peir Group logo

    Where is PEiR Group Today? A Q&A With John Bidwell

    PEiR Group is well known to many APDSP members, and in fact there is some overlap in membership. But all associations evolve over the time, and we wanted to see what PEiR Group is doing these days. This interview with the group’s executive director, Read more

    Nov 16, 2018

    8:33 AM

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    Protect Yourself Against Your Salespeople!

    After my seminar presentation at the recent SGIA Expo, I was approached by two printers with the same concern, and it's one that I know reflects one of many printers' greatest fears--the idea that you'll hire and train a salesperson and that person w Read more

    Oct 26, 2018

    12:03 AM

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    Photo Gallery: We Had Fun in Vegas!

    The 2018 APDSP convention in Las Vegas brought together over 100 reprographics folks on Friday night at the Welcome Reception at the Hard Rock Hotel, and about two dozen at the educational events on Saturday. The next issue of APDSP Today will includ Read more

    Oct 25, 2018

    11:44 PM

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    Satisfaction Guaranteed: Tapping the Potential of a Guarantee

    The guarantee of satisfaction can be a very powerful selling tool for a printing company, but from comments I’ve heard recently, it’s apparent that some reprographics and large-format printers don’t have a clue about how a guarantee can work for them Read more

    Oct 11, 2018

    11:23 PM

  • CWMS Entry Point at a job site

    New Member CWMS Offers Profit-Making Opportunity

    Construction Workforce Management System (CWMS) is a new APDSP Vendor Member. In order to get to know them better, APDSP Managing Director Ed Avis interviewed Elmer Rhodes, a past president of APDSP and one of the three partners of CWMS. Rhodes is al Read more

    Sep 27, 2018

    8:29 AM

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    The Key To Gaining New Customers Is To Build Trust

    The process of developing a new customer starts in the same place every time—with the identification of a person with decision-making authority within a company which seems to have need for your kind of printing and other services. Please note that i Read more

    Aug 30, 2018

    9:54 PM

  • Archives - Enjoy These Past Articles!

    Enjoy these past articles about reprographics and the IRgA! Read more

    Jul 29, 2013

    1:33 PM

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