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  • 54016408_s.jpg

    Mojzes Igor

    What Makes A Good Customer?

    I'd like to propose a quick exercise for today. Draw a line down through the middle of a sheet of paper. On the left side of the line, list your three best customers, in order of their importance to your company. On the right side of the line, list t Read more

    Jul 18, 2019

    9:03 PM

  • Carbon Graphics Group logo

    Big Changes at Canadian APDSP Member

    It’s been a big year for Tony Militano. Since January his Calgary-based company has integrated two acquisitions, celebrated 40 years in business, and rebranded. Read more

    Jul 18, 2019

    8:44 PM

  • SERVICE.REPORT.IT logo

    Company Links Digitization Providers to Clients

    No time. No desire. No know-how. No idea. No staff. No money. There are many reasons companies don’t tackle their digitization projects. But one reason Frank Gruenberg, the founder of SERVICE.REPORT.IT (www.service-report-it.de), will not accept no l Read more

    Jun 20, 2019

    11:18 AM

  • FL Haus Building

    New Member: F.L. Haus Company Turning it Around

    APDSP is all about the future of reprographics and digital technology, but the organization is deeply rooted in its history. The same can be said of its newest member, F.L. Haus Company in Pittsburgh. Read more

    Jun 20, 2019

    10:50 AM

  • APDSP 2019 convention logo.jpg

    2019 APDSP Convention Details: Preparing for Transitions

    How far along is your firm in its lifespan? Whether you are just starting out or already have retirement in sight, the 2019 APDSP Convention will help you prepare for the inevitable transitions your firm will face. Building value – either for long-te Read more

    Jun 6, 2019

    8:31 PM

  • 66662575_s.jpg

    Seasonal Slowdowns Don’t Have To Happen!

    Business tends to slow down during certain seasons for many printing companies. I remember when business owners used to look forward to that, a natural break from the hectic pattern of the "busy" months. Whether it happened in the summer or in the wi Read more

    May 23, 2019

    8:14 PM

  • Canon vs. Motio

    Canon Sells its German Print Services Division

    Canon is no longer competing with its reprographics customers in Germany, according to this article in the latest edition of the member publication of motio, the German reprographics association. Read more

    Apr 25, 2019

    1:06 PM

  • 54829308_s.jpg

    ranczandras

    An “Expert Opinion” On Who “Owns” A Customer

    I wrote a series of columns a while back about protecting yourself from your salespeople, specifically from the situation where a salesperson leaves and takes customers along. Those articles prompted a call from a printer who was going through a situ Read more

    Apr 25, 2019

    1:37 PM

  • printIQ Cushing screen

    Cushing: New Ordering System Promises Smoother Operations

    Cushing, a long-time ADPSP member in Chicago, has accommodated web order submission from clients for many years, but its home-grown system started reaching its limits a few years ago. Read more

    Apr 11, 2019

    1:06 PM

  • Race To The Bottom Price War Concept

    Ivelin Radkov

    Five Tips for Dodging a Price War

    The most recent APDSP webinar was about how to avoid competing on price. Sales trainer Dave Fellman provided some strategies for dodging the price war, and here are five of the best. Read more

    Mar 28, 2019

    7:48 PM

  • Dirck Holscher

    Shannon Brinkman

    Interview with Dirck Holscher: The Man Behind the Larry Hunt Newsletters

    Most of you are probably familiar with the Larry Hunt newsletters, which provide detailed price information about copiers, in addition to a lot of other information. In the March edition, Dirck Holscher, the publisher, wrote a brief article outlining Read more

    Mar 28, 2019

    5:07 PM

    1

  • Screen Shot 2019-03-14 at 3.47.38 PM.png

    Paper Prices: What the Heck is Going On?

    You’ve surely seen the bad news: Dietzgen announced an increase effective April 1 that ranges from 6 percent for bond to 25 percent for Tyvek. Neenah Paper announced an approximate 3 percent increase effective March 25. International Paper bumped pri Read more

    Mar 14, 2019

    3:48 PM

  • 11326209_s.jpg

    Contact Failures Cost Printers Customers

    This is the third and final installment in my little series on The Top 3 Ways Printers Lose Customers. So far, we’ve talked about Quality Failures and Service Failures. Now it’s time to discuss the biggest culprit of them all. Read more

    Mar 14, 2019

    3:37 PM

  • Shopping cart with stopwatch

    Buy Time To Minimize The Likelihood Of Service Failures

    In my last article for the APDSP Newsletter, I started a series on The Top 3 Way Printers Lose Customers: Quality Failures, Service Failures and Contact Failures. That article dealt specifically with Quality Failures. This month, Service Failures are Read more

    Feb 28, 2019

    7:59 PM

  • I need to think. Picture of handsome young man holding hand on chin and thinking while standing against cloud chalk drawing on blackboard

    What Business Do You Want to Be In? A Response to the AEC Debate

    Below is a response from Woodie Rush, a veteran of the reprographics industry, to the article in the February 1 edition of APDSP Today about how much, or how little, reprographics business follows construction trends. Read more

    Feb 14, 2019

    8:14 PM

  • Vortex 4200

    Dare to be Unique: A Commentary from Ralph Richter

    I've been in this business for 40 years, and have seen a lot of trends come and go. One thing that bothers me these days is that too many of our fellow reprographics companies compete on the basis of “do what my competitors do” so that they do not lo Read more

    Jan 29, 2019

    2:10 PM

    1

  • IMG_0372.JPG

    Q&A: Rich Gigl – National / AZON Thrives Post-Media

    National / AZON is a familiar name to people in the reprographics industry, but the company is a long way from its roots as a media supplier. In this Q&A, National / AZON Senior Vice President Rich Gigl explains that the company has truly hit its str Read more

    Jan 17, 2019

    3:40 PM

  • 104600029_s.jpg

    The Top 3 Ways To Lose Customers (Part 1)

    Much of what I’ve written over the years has been about gaining new customers, or maximizing the value of the customers you already have. Today, I thought I’d start writing about losing customers — or at least about how printers seem to lose them far Read more

    Jan 17, 2019

    6:33 PM

  • IMG_3757 (002).jpg

    8 Most Popular Repro Stories of 2018

    We published a lot of articles in the past year, and the APDSP site was visited over 41,000 times in 2018. Here are the eight most popular articles published last year, based on Google Analytics: Read more

    Jan 3, 2019

    8:30 PM

  • 15915833_s.jpg

    Salesperson or Account Manager? Either Way, Training, Management and Motivation Are The Keys To Success

    It’s an unfortunate fact that many printers have been disappointed in the performance of their salespeople in recent years, especially in terms of developing new business. There are plenty of “farmers” it seems, but a disappointing lack of real “hun Read more

    Dec 20, 2018

    8:42 PM

  • Not eligible concept.

    MBE, VBE, DBE: Repro Shops are Succeeding by Seeking Designations

    Elmer Rhodes was shocked when some of his clients told him they couldn’t use his reprographic firm, CrossRhodes Print & Technologies, because he didn’t have the proper certifications, such as Minority Business Enterprise or Disadvantaged Business Ent Read more

    Dec 19, 2018

    2:12 PM

  • Screen Shot 2018-12-06 at 2.26.30 PM.png

    Non Compete Agreements: Another Level Of Protection Against Your Salespeople

    Last month I wrote about broadening the bandwidth of your relationships with your customers, as a means to protect yourself against the situation where a salesperson leaves you to go to work for a competitor. This month’s topic is non-compete agreeme Read more

    Dec 6, 2018

    2:27 PM

  • Hands opening facebook login page on laptop

    Facebook for Reprographics Shops: Seven Tips for Max Success

    You probably have a Facebook page for your reprographics shop, and you may even keep it regularly updated with fresh posts and special offers. But are you taking full advantage of it? Here are seven tips from three Facebook experts. Read more

    Dec 6, 2018

    11:19 AM

  • Cushing Loyola Photo Family Business Award.jpg

    James Daley

    Cushing Named Illinois Family Business of the Year

    APDSP member firm Cushing, in Chicago, has been named an Illinois Family Business of the Year. The awards recognize companies with an exceptional commitment to family enterprise, in Chicagoland and the surrounding suburbs. Read more

    Nov 14, 2018

    9:47 AM

  • Peir Group logo

    Where is PEiR Group Today? A Q&A With John Bidwell

    PEiR Group is well known to many APDSP members, and in fact there is some overlap in membership. But all associations evolve over the time, and we wanted to see what PEiR Group is doing these days. This interview with the group’s executive director, Read more

    Nov 16, 2018

    8:33 AM

  • Archives - Enjoy These Past Articles!

    Enjoy these past articles about reprographics and the IRgA! Read more

    Jul 29, 2013

    1:33 PM

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