User: We do almost everything via email. And we've learned that if it's not a major problem, don't send them a red alert email. You have to pick your battles. And so, if we have a red alert, then we send a red alert email, and literally they will respond within minutes at that point. But we don't abuse that. I think that's the case with any company. It's got to be a give and take relationship at that point.
I fly Thoroughbred in once a year, typically at the beginning of the year. And we set down and we identify areas that they can help us make more money. And so in January of 2019 we flew them in here, met with them for a day and a half. I had an idea that I wanted to implement. I had to pay for the airfare, had to put them in hotels and so forth. And [counting] the programming that I had them do, it cost $5,000. We ended up, because of their help with implementing this new procedure that I wanted to put in, we billed $160,000 in 2019. So, that was a $5,000 investment that yielded $160,000. I'll spend that anytime, to get that type of return.